Support

Answers to the usual questions. For anything else, write to us.

Questions

Playing

How does scoring work?

Each flight is worth up to 6,000 points. Up to 5,000 come from distance: the exact airport scores the lot, and the score falls away the further your guess lands from the real one. Up to 1,000 more come from speed: the bonus is full for the first 5 seconds, shrinks to nothing at 90 seconds, and is scaled by how close you were, so a quick wild guess earns little.

Clues (altitude and speed, aircraft type, airline, callsign, flight time) each cost part of the round, from 10% to 25%; the round shows each cost before you open it. In Live, a plane that’s likely in sight scores ×1.5. A Daily has five flights, so the most you can score is 30,000.

When does the next Daily start?

At midnight where you are. Everyone gets the same five flights for the same date, so you can compare scores with friends.

Is Endless really unlimited?

Endless is free, with no limit on how many rounds you play. Skip any flight you don’t fancy.

Can I use miles, or metres?

Yes. In About, tap Units and pick distances in kilometres, miles or nautical miles, altitude in feet or metres, and speed in knots, km/h or mph. Scoring is the same whichever you choose. About also has Map style: Standard, Colourful, Dark, Satellite or Hybrid.

Why does a round sometimes ask where the plane came from?

Most rounds ask where a flight is heading. In the Daily, the third flight asks for the airport it took off from instead. The question at the top of the round always says which.

Live

Why doesn’t Live show planes where I am?

Live shows aircraft within about 420 km (260 miles) of you, using positions from adsb.lol, a community network of volunteer receivers. Where there are few receivers nearby, such as at sea or in remote areas, Live sees fewer planes or none.

Some planes appear but can’t be played, marked “no known route”: we only ask about flights whose route we can check.

What does “likely in sight” mean?

The plane is at least 8° above your horizon and close enough, for its size, that you could probably see it. SkyGuess can’t see clouds, buildings or the dark, so it’s a good guess rather than a promise. Planes likely in sight score ×1.5.

Can I play Live without sharing my location?

Yes. Tap “Not now, pick a city” and watch the sky over a city instead. Picked-city rounds don’t get the ×1.5 for planes in sight, because you aren’t there, and they aren’t added to your Spotter Book.

How many Live rounds can I play for free?

Three a day, from the sky dome or from Camera view. They come back at midnight where you are. A round counts when you make your guess, so opening one and closing it costs nothing. Browsing the sky is always free. First Class has no daily limit.

How does Camera view work?

In Live, tap Camera view and hold your phone up to the sky. Markers show where to look for each plane, using your phone’s compass and tilt, so they’re a guide rather than pinned to the plane. Tap a marker, or hold it in the brackets, to pick that plane and guess where it’s going. If the compass is unsure, SkyGuess asks you to wave your phone in a figure of 8. Camera view is free; a guess from it uses one of your Live rounds.

Follow me alerts

What are Follow me alerts?

A First Class feature that tells you when to look up. While Follow me is on, SkyGuess sends a notification shortly before a plane crosses your sky, with the clock time, direction and height: “Look up at 18:44”. You pick how long it runs (15 minutes up to “Until I turn it off”), how high a plane must be, and how many alerts an hour.

With Always location permission, Follow me follows you as you move. Without it, Follow me stays pinned to where you were when you turned it on.

Why didn’t I get an alert?

Check that notifications for SkyGuess are on in Settings, that the session hasn’t ended, and that quiet hours or your alerts-an-hour limit weren’t holding them back. Alerts also need planes that Live can see near you. A session set to “Until I turn it off” ends by itself after 14 days without hearing from your phone.

First Class and purchases

What does First Class include?

Unlimited Live rounds, Follow me alerts, Spotter Book collections, Streak freeze, Your stats and more of Clive’s disguises. Daily, Endless, Camera view, the Spotter Book and every trophy stay free for everyone, along with three Live rounds a day. More about First Class.

How do I restore a purchase on a new iPhone?

Sign in with the same Apple Account you bought with, open SkyGuess, tap Clive in the top corner to open About, and tap Restore purchases. It’s also at the bottom of every First Class screen.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then SkyGuess. Cancel at least 24 hours before it renews. If you subscribe, About in the app also has a Manage subscription row that opens the same page. You keep First Class until the end of the period you paid for.

How does the free trial work?

The yearly plan starts with 7 days free if you haven’t subscribed to First Class before. The app shows the yearly price before you start. Unless you cancel at least 24 hours before the trial ends, the yearly subscription starts and renews every year.

Can I get a refund?

Something wrong? Write to support@skyguess.app and we’ll fix it. Refunds are made by Apple: ask for one in the app (About, then Request a refund) or at reportaproblem.apple.com.

Your data

Do I need an account?

No. There’s no sign-up and no login. Game Center is optional and only mirrors your trophies.

Will my progress move to a new iPhone?

Yes, if you use iCloud. Your history, Spotter Book, trophies, Daily progress and streak sync through your own iCloud account, so they carry on when you sign in to the new iPhone with the same Apple Account. The privacy policy has the details.